We are at the Harlow Business Exhibition tomorrow from 10: to 15:00 at Harlow Stadium.

And we are giving away an Amazon Kindle in our business card draw, so worth popping by for a chat and a chance to win one of the coolest gadgets going.

Hope to see you at stand 3. The event is free to attend, you can register at the door, or at http://www.harlowbusinessexhibition.co.uk/Visiting/

Our new website is up.

Looking all the better for being prettified.

We are sponsoring lunch at the Professionals Networking group at Yuva in Stansted this afternoon.

Hope to see you there!

Using the Shadowfax Client Portal

The Client Portal is a tool that is made available to users to log and manage support tickets directly with our engineers via the web, and is accessed from the Shadowfax website at www.sfax.co.uk or www.shadowfaxtechnology.co.uk

On the Shadowfax homepage, please click “Client Portal” at the top right of the page.

On the Client Portal page, please click on “Login to Help Desk” to take you to the login page.

Login with your username and password. You should have been sent these, if you haven’t then please call the Help Desk, and they can set them for you.

You will be presented with the main screen. This will list any open tickets logged against your user account, both by yourself and by Shadowfax staff.

Clicking “New Ticket” on the navigation bar on the left of the screen will open a window allowing you to log a new support ticket. Please fill in the summary field with a brief description of the problem and provide and further detail in the description field. Finish by adding attaching any relevant files to the ticket and clicking save.

Clicking “List Tickets” will return you to the main screen. Clicking on a ticket title will take you to the ticket screen which will let you add info to the ticket and view progress by the engineering team.

The view ticket screen shown below.

The final part of this portal worth noting, is the “My Account” page. This will enable you to edit your saved details within our system, such as contact numbers and email addresses. Please fill this in as comprehensively as possible to enable us to communicate with you easily.

You can also change this screen to change your portal login password.